SmartLinks https://s34035.pcdn.co/category/case-studies/solutions/smartlinks/ Kochava Wed, 13 Mar 2024 15:34:28 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 https://s34035.pcdn.co/wp-content/uploads/2016/03/favicon-icon.png SmartLinks https://s34035.pcdn.co/category/case-studies/solutions/smartlinks/ 32 32 Focus Brands and SmartLinks https://s34035.pcdn.co/blog/focus-brands-and-smartlinks/ Fri, 06 Oct 2023 01:10:02 +0000 https://www.kochava.com/?p=51125 The post Focus Brands and SmartLinks appeared first on Kochava.

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CASE STUDY

Growing Customer Stickiness with SmartLinks-Enhanced QR Codes

VERTICAL: Food & Drink   |   SOLUTION: QR Codes, SmartLinks™

TAKEAWAYS
SmartLinks-Enhanced Experience Correlates with:
Data gathered from May 2023 –
June 2023 based on Kochava measurment metrics.

Focus Brands is a leading developer of global, multi-channel Fast Casual brands such as Cinnabon, Jamba, Auntie Anne’s, McAlister’s Deli, and Schlotzky’s. Their collection of brands is united under one company that’s leading the industry through product innovation, cutting edge business practices and an expansive media presence.

Challenge

Focus Brands sought to enhance its mobile ordering capabilities and augment overall user engagement with its mobile apps. Given the extensive presence of locations, the marketing team contemplated strategies to incentivize customers towards utilizing the app during their in-store visits.

Solution

Focus Brands successfully implemented Kochava mobile measurement solutions into their entire portfolio of mobile apps, enabling them to achieve comprehensive and precise omni-channel measurement and attribution data across their entire range of apps and marketing campaigns within a unified platform.

Once integrated, Focus Brands strategically utilized Kochava SmartLinks™ technology to extract invaluable insights regarding customer engagement derived from their QR codes, across all U.S. locations and QR code placements (eg, packaged goods, in-store signage, point-of-sale labeling). This allowed them to connect the dots between a QR scan to an app install as well as any defined down-funnel in-app engagement.

Seeking to optimize the utilization of QR codes, the marketing team aimed to ascertain the precise areas within their stores where QR codes were scanned. By placing QR codes on in-store signage, strategically positioning them at the checkout counters and dining tables, Focus Brands could effectively pinpoint the precise locations where customers exhibited the highest level of interaction with QR codes, thereby discerning the impact it had on enhancing in-app engagement.

Impact

Through careful analysis, Focus Brands observed that the strategic placement of QR codes for certain brands on tables yielded significantly higher levels of customer engagement compared to QR codes positioned at the registers. This observation provided valuable insights to the marketing team, enabling them to optimize the placement of QR codes within their stores for maximum effectiveness. This strategic realignment of QR code positions correlated with a notable increase in overall customer loyalty sign
ups and stickiness.

“Kochava SmartLinks give us a new level of visibility into how our QR code placements in-store and across other mediums drive mobile app adoption and increased customer stickiness. Our distribution strategy for QR codes is now much more data driven and we’re seeing direct results in the form of increased engagement.”

—Danny Koenig, Marketing Analytics Manager at Focus Brands

Contact Kochava today to see how we can help.

This use case is one example of the impact of Kochava solutions for publishers. Kochava makes no guarantee of individual results.

The post Focus Brands and SmartLinks appeared first on Kochava.

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Univision Powers Voter Engagement with SmartLinks™ for TV https://www.kochava.com/blog/univision-case-study/ Tue, 15 Sep 2020 17:19:31 +0000 https://www.kochava.com/?page_id=32582 The post Univision Powers Voter Engagement with SmartLinks™ for TV appeared first on Kochava.

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CASE STUDY

Univision Powers Voter Engagement with SmartLinksTM for TV

Univision takeaway
Univision takeaway

Univision, the leading Hispanic media company in the U.S., provides news, sports coverage, and entertainment across television, mobile, and other digital platforms. The company also has a streaming service, Univision Now, which is available on the web and through their app.

CHALLENGE
Univision’s 2020 “Vota Conmigo” (“Vote with Me”) campaign seeks to encourage voter registration and turnout in the upcoming U.S. presidential election. Univision wants to leverage the extensive reach of their media channels to mobilize their U.S. audience in four campaign phases spanning from July to November: voter registration, vote by mail, early voting, and get out the vote.

SOLUTION
Univision set up SmartLinksTM for TV, a deep linking technology powered by Kochava. They worked with the Kochava design team to create a custom-branded #VotaConmigo quick response (QR) code for deployment across their five major television channels: Univision, UniMás, Galavisión, TUDN, and El Rey Network. Univision viewers will be able to seamlessly scan the campaign QR code with their mobile device right from their television screen during Univision’s public service announcements. Upon scanning, they will be dynamically linked to Univision’s VotaConmigo portal where they can register to vote, learn about mail-in ballot options, and find out where they can vote early and on election day.

Univision will also leverage SmartLinks on social media, owned media, and their popular Latin music service, Uforia.

According to research by eMarketer,1 nearly 50% of all viewers are browsing online with a second device while watching TV. This “second-screen” trend provides a new dynamic for engaging consumers.

Univision Graphic

IMPACT
SmartLinksTM for TV enables Univision to engage millions of viewers with powerful calls-to-action while offering a seamless direct response mechanism for voters to take immediate action. Univision can instantly visualize their “Vota Conmigo” campaign performance with Kochava’s real-time analytics suite with channel-level metrics. They can even apply cost-per-install (CPI) and cost-per-action (CPA) metrics to their historically offline marketing efforts and search efforts.

“We are very excited how SmartLinks™ for TV will allow us to engage the Univision audience in tracking the success of the Vota Conmigo campaign. The real-time measurability of the direct response rate is going to provide new levels of insight for optimizing our campaigns. We’re excited to incorporate SmartLinks into both our digital and offline efforts.”

—Alejandro Ramirez, Multi Platform Manager, Univision Communications

Learn how SmartLinks™ for TV can take your TV and
omnichannel campaigns to the next level.

Contact Kochava Today

This use case is one example of the impact of Kochava solutions for advertisers. Kochava makes no guarantee of individual results.

The post Univision Powers Voter Engagement with SmartLinks™ for TV appeared first on Kochava.

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Understanding the Customer Journey with SmartLinks™ https://www.kochava.com/blog/smartlinks-case-study/ Fri, 01 May 2020 20:47:59 +0000 https://www.kochava.com/?page_id=28579 The post Understanding the Customer Journey with SmartLinks™ appeared first on Kochava.

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CASE STUDY

Understanding the Customer Journey with SmartLinksTM

SL IMG
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One of the largest hotel franchises in the world hosts more than 7,000 hotels in more than 40 countries under their brand umbrella.


PROBLEM
As an advertiser, aligning the most efficient media mix can be tricky, especially when comparing paid and owned media. Owned media can cause some ambiguity when trying to understand the overall health of your marketing dollars. Creating custom content for each channel provides an additional challenge. Without the understanding of where your customers come from and what value they hold, curating specific content to remain relevant and maintaining a high return on investment (ROI) becomes all but elusive, unless you have the right tools.

SOLUTION
This large hotel chain’s marketing team utilized Kochava’s SmartLinks to unlock full transparency. SmartLinks enable advertisers to create a single link for off-network and paid marketing to seamlessly guide users from different platforms to reach the correct app store or content destination. From click, to install, to post-install events, the user’s journey is tracked and attributed to the original source allowing the advertiser to monitor campaign performance. By appending these links inside various calls to action across their media, their brand can grasp overall efficiency of its paid marketing mix in conjunction with their owned media.

“We track all of our internal media and paid media through Kochava. We consider Kochava the source of truth. We have other analytics tools, but when it comes to app downloads and app attribution, we rely on Kochava to help figure out how to message our top-quality users.”

—Senior Product Marketing Manager

smartlinks case study

IMPACT
Implementing Kochava’s SmartLinks across paid and owned media channels opened up opportunities to increase average revenue per user (ARPU) creating relevant content engaging users down funnel and spending marketing dollars more efficiently on sources driving higher quality users.

“One of my favorite things about Kochava, in general, is just the people who work at Kochava, and the Success Managers have been awesome. Anyone who ever asks me about Kochava, I always say that the customer success support is top notch.”

—Senior Product Marketing Manager

Contact Kochava today to see how we can help.

This use case is one example of the impact of Kochava solutions for advertisers. Kochava makes no guarantee of individual results.

The post Understanding the Customer Journey with SmartLinks™ appeared first on Kochava.

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Driving Growth Through Personalized User Experience https://www.kochava.com/blog/case-study-the-athletic/ Thu, 05 Dec 2019 19:10:16 +0000 https://www.kochava.com/?page_id=24964 The post Driving Growth Through Personalized User Experience appeared first on Kochava.

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Case Study: Driving Growth Through Personalized User Experience

     |     DOWNLOAD PDF

case studies numbers  Athletic
case studies numbers  Athletic

Announcing more than 600,000 subscribers through the first half of 2019 with an 80% retention rate, The Athletic is mastering the personalized user experience for their customers.

 

THE CHALLENGE
Every day the talented writers at The Athletic post their vibrant stories across owned social channels, prompting eager fans to dive in and experience the sports coverage as only The Athletic delivers it. However, ensuring every user gets a personalized, friction-free experience from their first story to becoming a subscriber can be challenging.

case study the athletic phones

THE SOLUTION

When a reader clicks on a story’s post, they are taken to a web page where they read the opening of the story, and are invited to click a link to continue reading in the app for free.

 

Kochava SmartLinks™ provide the marketing team with a single link to place behind the call-to-action “INSTALL” button. When clicked, the link captures the dynamic ID of the article being read, intelligently detects the platform the user is on, and directs them to the correct app store to download the app.

 

As the user opens the app for the first time, Kochava attributes the install back to the article click and passes that context to the app. Known as deferred deep linking, this delivers a personalized experience by bringing the reader right back to the article they started with. Knowing the article that led to the install, the marketing team can further customize suggested content for the user and drive personalization at scale, giving their readers exactly what they are interested in.

IMPACT
Kochava SmartLinks™ seamlessly routing readers to the appropriate app store boosted install conversions by 23%. The dynamic, deferred deep linking powered by Kochava resulted in lower bounce rates on first opens of the app and increased subscriptions by 19% overall.

The Athletic white logo

 

“In Kochava we chose a partner we could grow with. Having omnichannel attribution solutions along with measurement and deep linking allowed us, from the get-go, to consolidate our marketing tech stack and maximize ROI, while reducing operating inefficiencies and lowering our total cost of ownership.”

– Ari Litan, Head of Product

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